Good execution & simple processes
We combine our experience with our flexible process to help you start or deliver fast on your project, irrespective of its size. These are the steps we go through when taking on a new project:
Discovery
We ask questions in order to understand your business and pain points. We begin our collaborations by getting a clear understanding of your business profile requirements and needs., Maybe you want to develop a new application or you need support for your in-house app. Or you need streaming support, monitoring or daily management of your computer systems.
Types of activities during the initial discovery process:
Introductory meeting, gathering info about your business needs
Profiling your business
Consulting with our experts, focusing on specific technical needs
Defining of overall expectations and objectives
Financial flexibility for long term business partners
Planning
We tailor an end-to-end solution according to your specific needs and requirements. After we’ve identified your pain points, we will work on customizing the right solution for your business. Once we agree on the best approach, we move on to establish processes, timeline and any other details required for ensuring a good development of your project.
Types of activities during the initial planning process:
Developing a tailored solution and offer
Establishing relevant timelines and determining a way of work (communication, channels, routines, shared versus dedicated team)
Defining escalation points and responsibilities for our engineers
Planning the next steps for a secure & smooth take-over / start of the project
Contract signing
Implementation
We build your solution through iterative steps, including reporting and testing as we go. At this time our software engineers are ready to get everything up and running smoothly. You may have a functional platform and just need our support and maintenance. Or perhaps we find that your current infrastructure does not meet your expectations and we need to intervene and help improve it. Or maybe you already have a team in place, in which case our services can help take part of the workload off your shoulders.
Types of activities during the implementation process:
Platform / service design and development
Assisting your customers with issues accessing the web application
Performing a triage of all incoming tickets
Platform / infrastructure / app maintenance
Project management
24/7 Support
We ensure a smooth service through offering 24/7 technical assistance. Special expertise is often necessary, not only when you encounter a technical problem, but also when new technologies are being implemented or performance needs to be pushed to the next level. Due to our exceptional technical knowledge, we increase system effectiveness, while reducing downtimes, resulting in cost savings.
Types of activities during the support process:
Prompt and direct urgent assistance in the event of malfunctions
Consulting for project scaling / new projects
New technology suggestions according to your needs
Monitoring and managing applications
Growth recommendations for your business
Years
Avg. Tickets/Year
System Availability
Resolution Rate
Ready to protect & grow your business the SMART way?
+40 371 442 772
+40 725 213 155
sales@smartspot.ro