Connected teams deliver successful outcomes.

Our clients & how
we helped them

Relying on over sixteen years of experience, we provide technical support customized to our client’s needs. Our teams work in tune with the client’s organization and culture, pursuing their goals of customer satisfaction and business development.

NORIGIN MEDIA, A TV Everywhere Company, enables multi-screen and OTT services for network operators, broadcasters and content owners. The Scandinavian company (formerly part of Aspiro) offers a complete multi-screen application suite called the Hybrid Apps and a Live TV hosting headend capacity as primary products. Head-quartered in Oslo, the company has provided solutions for T-Mobile, France Telecom/ Orange, Nextel, Eurosport, TV2 Denmark, BBC, MTV, FOX and other reputable customers.

The activities we covered

  • Operating Zabbix Monitoring system which works with embedded scripts and triggers for specific server applications, services and hardware

  • Operating Pingdom alert system for external and internal platform components

  • Hardware management using DRAC and OMSA

  • Operating ticketing and bug tracking systems: RT and Jira

  • Monitoring and managing applications for media ingestion, encoding and delivery: Vidiator (Xenon Platform – encoding, delivery and authorization), Thompson (encoding), AppearTV – satellite signal acquisition system

  • Incident management and troubleshooting for problems raised by monitoring systems, customers, internal personnel, partners, content providers and other service providers

  • Customer communication (ticketing system, email, phone). Internal escalation to second and third line support levels

  • Troubleshooting of Mobile TV and MAC-API mobile application related problems

  • Maintenance of the own generated live channels, source scheduling, EPG management, using CMS

  • Device database maintenance – add/remove/edit device entries to have proper service allocations based on device capabilities

  • Schedule maintenance works on the production systems, applying system and application upgrades and updates

  • Application testing to evaluate SW upgrades before putting in production

Hutchison Drei Austria GmbH is owned entirely by CK Hutchison Holdings Limited in Hong Kong and started in May 2003 with the brand “3” as the first sole UMTS-provider in Austria. Drei aims to make life easier for customers by providing access to the latest technology and the digital world. Drei believes that mobile communications are indispensable in everyday life and should be affordable for all Austrians. Voice telephony in HD-quality, mobile broadband internet and numerous multimedia-proposals like 3MobileTV are among the most attractive offerings of Drei.

The activities we covered

SmartSpot took over application support for the streaming platform that Drei Austria runs for its Mobile TV services in 2015.

Through this whole period we provided 1st, 2nd and 3rd level application support with a team of 4 people.

In addition to application support we provided also professional services to expand streaming services capabilities in order to support MPEG dash format for HTTP streaming.

Project duration:

Started in January 2015 – December 2015

Industry :

  • Media – Live & VOD multi-screen encoding & streaming

Resources Involved :

  • 2 support engineers

  • 2 development engineers

Technology stack :

  • RTSP Streaming

  • HTTP Streaming (Apple, Adobe, Silverlight and MPEG dash)

  • Encoding (MPEG4 and H264)

  • C++ / Java development

Entropy means explosive change and disruption and that’s what we aim to achieve. From advanced content management to top-tier Web & Mobile development using Ruby on Rails, iOS, Android, Windows, HTML5 and more – Entropy is revolutionizing and re-imagining Web and Mobile experiences for the biggest brands in the world.

Entropy’s client roster includes some of the biggest names in media and content including The Financial Times, Pearson, Oxford University Press, Cambridge University Press, Global Radio and the NHS.

The activities that we covered:

  • Level support assistance for the web app developed and hosted by the customer

  • Triage of all incoming tickets

  • Assist their customer with issues accessing the web application

  • Assist their customer with issues or bugs found while using the web application

  • Incident management and customer communication

  • Incident troubleshooting and generation of workarounds

  • Incident reproducing and regression testing

  • Monitoring of the web app for optimal availability and performance

  • Project overview:

    Project duration :

    Started in Jan. 2017 – Present

    Industry :

    • Web development

    Resources Involved :

    • 2 resources offer support and monitor the application

    Technology stack :

    • Ruby on Rails

    • HTML5
    • Javascript

    • Served through Heroku

Ready to protect & grow your business the SMART way?

    Click on the button below to get in contact with SMARTSPOT


    +40 372 743 255

    +40 725 213 155