Be Smart,
in the right Spot

HUMANITY

family, joy and compatibility

RESPONSIBILITY

transparency, honesty, confidence

LEARNING

experience, challenges, growth

Get to know more about us

We share the vision where we all believe in a world where technology works for the people and empowers our lives in all areas: social, familial and professional.

We put our skills and expertise in the service of our clients and we use the most advanced technologies to deliver the best output.

We're always eager to meet fresh talent, so check out our open positions.

Support Engineer

Job description

We are a team of technical engineers to work on exciting projects around the world. You will support our customer’s current success and growth with new customers. As a technical expert, you are going to work remotely from the Professional Services engineering team based in Cluj-Napoca. After initial training on our customer’s products and technologies, you will work in direct relationship with their customers, mainly Telecom operators, to conduct and perform the integration and deployment of their products.

Responsibilities

Engineering work on the deployment and debugging phases
Technical analysis of interoperability and integration issues
Coordination and follow-up with customers, external partners and our customer’s R&D teams
Documentation writing (technical architecture, specifications, site reports)
On-site systems tests and validation
Training of customer’s operational staff
Support and follow-up of issues after production launch
Business traveling

Candidate profile

Knowledge of IP networking and Linux OS
Ability to work autonomously and rigorously
Good people skills to develop constructive relationships
3 years of professional experience in a similar context

Mandatory skills

Fluency in English
Previous experience in dealing directly with customers
Knowledge of Linux and its command line
TCP/IP knowledge, and experience in diagnosing and troubleshooting network issues
Scripting proficiency in at least one language (BASH, PHP, Python, Perl, etc.)

Desirable

Knowledge of digital media technologies – MPEG2-TS, RTSP, DRM, HLS, Smooth Streaming, multicast
Understanding of project management fundamentals (time, scope, budget, risks)
French

Benefits

Competitive salary
Comprehensive training (Linux, Streaming & other attractive technologies)
Opportunity to work in the exciting and challenging industry of media streaming
International working experience
Benefits package

Engineering work on the deployment and debugging phases

Technical analysis of interoperability and integration issues
Coordination and follow-up with customers, external partners and our customer’s R&D teams
Documentation writing (technical architecture, specifications, site reports)
On-site systems tests and validation
Training of customer’s operational staff
Support and follow-up of issues after production launch
Business traveling