We make tech problems go away

Are you wasting precious time and money trying to solve IT problems instead of focusing on your business?

Your customers count on you, and you can count on SmartSpot whenever something goes wrong.

Get SMART advice

Are you struggling with some of these problems?

  • Are your clients dissatisfied due to recurring application errors and bugs?

  • Do you need to make sure that your IT infrastructure is always up and running and operating seamlessly?

  • Are your employee’s workstations always up to date, fast and secure?

  • Do your IT processes operate effectively and productively?

  • Are your building, testing, deployment and metric reporting systems automated and reliable?

  • Do you have the resources to build, design and scale your software according to your needs?

Our dedicated team of certified technical experts is specialized in offering tailored solutions to fit your specific needs. Whether you need just a few hours of ongoing support per day or a dedicated team that will take your project from dream to reality, we are here to help you achieve your goals.

Not only can we help you build your project, but our monitoring systems also alerts us of potential issues in advance, helping us fix problems before they happen.

Our solutions apply to fields such:

  • Streaming solutions companies

  • Enterprise eCommerce solutions

  • E-learning platforms

  • Enterprise web services

  • Telecommunications

  • Internet of Things

  • IT infrastructure for small to medium size businesses

  • Data Center managed services

  • Work Management platforms

  • Training platforms

  • ERP/CRM solutions

  • And more...

Why work with us?


16+

Years


Of expertise & support across multiple domains.
2863

Avg. Tickets/Year


Solved using our effective systems and processes
99.8%

System Availability


Ensuring excellent uptime for clients we work with
91%

Resolution Rate


Through our clear and well-documented procedures

How can we help you grow your business?



Application Support

Make sure your application is operating at full capacity, integrating with your providers and infrastructure.

Ops & Support

Round the clock monitoring and incident management. Low resolution times with initial responses as low as 15 minutes.


Video Streaming Support

From infrastructure, encoding, CDNs, DRM (digital rights management), software, protocols and OTT technologies to playout solutions.

Monitoring

Monitoring is used to collect data about the whole system, in order to measure performance or other related parameters that could indicate future problems.


DevOps & Sys Admin

Systems management & configuration tailored to your business policies. Build, test & deploy with continuous integration.

Software development

Custom-designed software development, testing and maintenance. Scaling and refactoring of existing software solutions.


The way we work


We always pay attention to how we can optimise what we do. This enables us to start adding value early in the process and keeps us ready for requests or changes.


Discovery


We ask questions in order to understand your business and pain points.

Planning


We tailor an end-to-end solution according to your specific needs and requirements.

Implementation


We build your solution through iterative steps, including reporting and testing as we go.

24/7 Support


We ensure a smooth service through offering 24/7 technical assistance.

Only a few reasons for why SmartSpot team is the right,
long-term partner for your business


Client testimonials


We are very fortunate to have formed excellent partnerships and true friendships with many of our clients. Here’s what they’re saying about us:

  • Harry Little, General Counsel & VP, Vidiator
    “Your customers count on you, and you can count on SmartSpot. Vidiator has relied on the founders of SmartSpot since 2005. SmartSpot has deployed Vidiator’s complex content delivery systems globally, often for mobile operators demanding very high, telco-grade levels of availability. SmartSpot delivered. Each technical support problem has been resolved with professionalism and outstanding competence. I can’t count how often they told me “no problem”, and then proved it every time. Our customers have provided many unsolicited testimonials about the exceptional deployment and support services provided by the SmartSpot engineers. This high level of customer satisfaction enables us to grow our existing customer accounts and maintain recurring revenues. SmartSpot makes your company and you look good – very good.“
    Harry Little, General Counsel & VP, Vidiator
    a Hutchison Whampoa company, US
  • Jussi Komonen, CTO
    “We have outsourced our 24/7 technical support to SmartSpot since 2012. Our cooperation has been a true success story! We have been able to improve incident resolution times and responsiveness to support inquiries which has contributed positively to customer satisfaction. This has been achieved while keeping operational cost under control.”
    Jussi Komonen, CTO
    NoriginMedia, Norway
  • Tae Sung Park, CEO, Vidiator
    “Vidiator has worked with Smartspot since their formation in 2011. Even before Rares and Robert opened Smartspot, Vidiator had been working with Rares since 2005. When they informed us of their decision to start their own Customer support service company, we knew we wanted to continue our relationship with Rares and Robert in their new company, Smartspot, because of their amazing dedication, exceptional technical knowledge and unique problem solving approach to customer care.
    Tae Sung Park, CEO, Vidiator
    a Hutchison Whampoa company, Hong Kong

Some of our clients


Ready to protect & grow your business the SMART way?


    Click on the button below to get in contact with SMARTSPOT

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    +40 371 442 772

    +40 725 213 155

    sales@smartspot.ro